Privacy Policy

Last updated: March 21, 2026

SKUforge ("we", "our", "us") operates the website skuforge.ai and the platform at studio.skuforge.ai. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Information we collect

Account information

When you register, we collect your full name, company name, email address, phone number, and password (stored as a secure hash).

Usage data

We collect information about how you use the platform, including job submissions, SKU processing history, wallet transactions, and feature usage patterns.

Product images

Images you upload for catalog processing are temporarily stored for AI analysis. We do not claim ownership of your product images.

Payment information

Payment transactions are processed through Razorpay and Stripe. We do not store your credit card or bank details directly — these are handled by our payment partners under their own security standards (PCI-DSS compliant).

2. How we use your information

• To provide and maintain the SKUforge platform and services
• To process your catalog automation jobs using AI engines
• To manage your account, wallet balance, and transactions
• To send verification codes during registration (via SendGrid for email, Twilio for SMS)
• To send service-related notifications (job completion, account updates)
• To improve AI accuracy using anonymized correction data from the Editor
• To respond to support requests

3. Data sharing

We do not sell your personal data. We share data only with:

• AI providers (Google Gemini, OpenAI, Anthropic Claude, DeepSeek) — product images are sent for analysis. These providers process data under their own privacy policies.
• Image storage (ImageKit, Dropbox) — for hosting uploaded product images
• Email & SMS (SendGrid, Twilio) — for sending verification codes and notifications
• Payment processors (Razorpay, Stripe) — for processing wallet top-ups
• Hosting (Railway, Vercel, Cloudflare) — for platform infrastructure

4. Data storage and security

Your data is stored on PostgreSQL databases hosted on Railway (cloud infrastructure). We use HTTPS encryption for all data in transit, secure password hashing (bcrypt), and JWT-based authentication tokens. Access to production databases is restricted to authorized personnel only.

5. Data retention

Account data is retained as long as your account is active. Job history and processed catalog data are retained for 12 months unless you request earlier deletion. You can request deletion of your account and associated data at any time by contacting hello@skuforge.ai.

6. Your rights

Under applicable Indian data protection laws (DPDP Act 2023) and international regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@skuforge.ai.

7. Cookies

We use essential cookies for authentication (JWT tokens stored in localStorage) and session management. We do not use third-party tracking cookies or advertising cookies.

8. Children's privacy

SKUforge is a B2B platform designed for businesses. We do not knowingly collect data from individuals under 18 years of age.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

SKUforge
Email: hello@skuforge.ai
Website: skuforge.ai